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FREQUENTLY ASKED QUESTIONS

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Pricing

Why is there not actual pricing on your website?

This is the Manufacturer’s Suggested Retail Price. Actual pricing may vary based on retailer, region, tire size and other factors. Each Bridgestone and/or Firestone Retailer solely and independently determines the price at which it advertises and sells Bridgestone and/or Firestone products. Please check with your authorized Bridgestone Retailer for pricing near you.

Tire Offers and Events

How do I check the status of my reward?

Please visit www.bridgestonerewards.com to find and track the status of your reward.

Stores and Inventory

How do I find a specific Bridgestone product in my local area?

Questions related to inventory, in-stock products and special orders should be directed to your nearest authorized Bridgestone Retailer. Contact your nearest retailer directly by visiting our store locator here.

Tire Registration

How do I register my tires online?

You can register your tires online at www.bridgestonetire.com/customer-care/tire-registration. You will need to include your contact information, dealer information, and the DOT code located on the tire.


If you have further questions concerning Tire Registration please contact Technical Services at 1-800-847-3272.

When were my tires manufactured?

If your tires were produced in 2000 or later, the last four (4) digits of the serial code identify the week and year of production. For example, a tire with a serial code ending in “2406” was produced in the 24th week of 2006. If your tires were produced prior to 2000, the last three (3) digits of the serial code identify the week and year of production. For example, a tire with a code ending in “329” was produced in the 32nd week of a year ending with a nine (9). If in doubt, consult a qualified tire service professional.

Warranties

Where can I get a warranty booklet?

You can download a full warranty booklet from our “Tire Warranties” section located here.

If you have further questions concerning Tire Warranties please contact Technical Services at 1-800-847-3272.

How do I make a warranty claim?

Tire adjustments under this Limited Warranty will only be made at an authorized retailer. Bridgestone and Firestone RFT tire adjustments will only be made at a Certified Bridgestone or Firestone Run-Flat Retailer. Consult a phone directory (often listed in the Yellow Pages under “Tire Dealers”) or this website for the location nearest you. Certified Bridgestone and Firestone Run-Flat Retailers can also be located by calling toll-free: 1-877-BFS-4RFT.


If you have further questions concerning Tire Warranties please contact Technical Services at 1-800-847-3272.

Product Maintenance Information

If I purchase a tire in-store, can I mount it onto the wheel myself?

Removing and replacing tires on wheels can be dangerous. Attempting to mount tires with improper tools or procedures may result in a tire explosion causing serious personal injury or death.This is only a job for a qualified tire service professional. Never perform tire service procedures without proper training, tools, and equipment. For a qualified tire service professional, please contact your nearest authorized Bridgestone Retailer by visiting our store locator here

How often should I check my air pressure?

Check the air pressure in your tires (including spares) monthly and before long trips or carrying extra weight. Be sure to use an accurate pressure gauge. Check inflation pressure when the tires are “cold.” Tires are considered “cold” when the vehicle has been parked for three hours or more, or if the vehicle has been driven less than a mile (1.6 km) at moderate speed.


If you have further questions concerning Tire Pressure please contact Technical Services at 1-800-847-3272.

How much pressure should I put in my tires?

Always keep the vehicle manufacturer’s recommended inflation pressure in your tires, including the spare. Check the pressure in your tires monthly and before long trips or carrying extra weight.

If you have further questions concerning Tire Pressure please contact Technical Services at 1-800-847-3272.

What does speed rating mean?

A tire bearing a letter “speed rating” indicates the tire’s speed capability according to standardized lab tests. The speed rating system is intended to permit comparison of the speed capabilities of different tires. When replacing your tires, consult your vehicle owner’s manual and tire information placard for recommendations, if any, concerning the use of speed rated tires.


If you have further questions concerning Speed Rating please contact Technical Services at 1-800-847-3272.

What should I do if the cords on my tires are visible?

If you see damage or an unusual condition, have your tire inspected by a qualified tire service professional. It may be necessary to have it removed from the wheel for a complete inspection.


If you have further questions concerning Tire Conditions please contact Technical Services at 1-800-847-3272.

What is Bridgestone's opinion on Nitrogen use in tires?

Nitrogen is an acceptable inflation gas for use in Bridgestone and Firestone passenger, light truck, and truck tires. Bridgestone has no comment on the various performance claims made by Nitrogen suppliers.

Can I mount my own tire on the wheel?

Removing and replacing tires on wheels can be dangerous. Attempting to mount tires with improper tools or procedures may result in a tire explosion causing serious personal injury or death. This is only a job for a qualified tire service professional. Never perform tire service procedures without proper training, tools, and equipment. For a qualified tire service professional, please contact your nearest authorized Bridgestone Retailer by visiting our store locator here

Run-Flat Tires (RFTS)

How do I identify RFT?

Bridgestone and Firestone brand Run-Flat Tires are marked on the sidewalls, near the wheel, with the RFT logo.

What is the recommended inflation pressure for RFT tires?

Follow your vehicle manufacturer’s recommendation for inflation pressure settings as indicated on the vehicle tire information placard and/or in the vehicle owner’s manual. Like other tires, RFT tires need proper inflation pressure maintenance for safe operation and to achieve maxim¬um tire life and performance. Check inflation pressures monthly and before long trips or carrying extra weight. Use an accurate tire gauge and check pressures when the tires are cold. Tires are considered “cold” when the vehicle has been parked for three hours or more, or if the vehicle has been driven less than a mile (1.6 km) at moderate speed.


If you have further questions concerning Tire Pressure please contact Technical Services at 1-800-847-3272.

Can I mix RFT tires and conventional tires?

Do not replace or mix RFTs with conventional tires, unless on an emergency/temporary basis. Conventional tires do not have run-flat capability and the handling characteristics of the vehicle with these tires may be different. If a conventional tire is used on an emergency/temporary basis, verify that its size, load capacity, inflation pressure, and speed rating specifications meet the requirements of the vehicle. Replace any conventional tire with the proper RFT as soon as possible.


If you have further questions concerning Tire Application please contact Technical Services at 1-800-847-3272.

Is a Tire Pressure Monitoring System (TPMS) necessary for use with RFT?

A functioning Tire Pressure Monitoring System (TPMS) must be used with your RFTs. Because these tires ride so well even without inflation pressure, the TPMS may be necessary to alert you of an inflation pressure loss condition. When alerted, follow the instructions in your vehicle owner’s manual.

How far can I drive on RTFs after the Tire Pressure Monitoring System (TPMS) alert?

Your RFTs will be marked on the sidewall with run-flat or low tire pressure operating speed of 50 mph (80 km/h). If the sidewall indicates a distance limitation, do not exceed that number. If the sidewall does not specify a distance limitation, consult your vehicle owner’s manual as run-flat or low tire pressure operating limitations vary by tire design and vehicle applications. Note: Maximum distance values are determined under controlled conditions, which may vary in actual use. Your distance capability may be less, or more, depending on your specific operating conditions. If in doubt, do not exceed the 50-mile (80 km) limitation. Seek tire service as soon as possible to minimize tire damage.

Can a puncture in my RFT tire be repaired?

No tire, regardless of its design or quality, is indestructible. RFTs can be rendered unusable due to a puncture or other road hazard as well as from improper tire pressure maintenance. Some punctures may be repaired under certain restrictions and prescribed procedures. In addition to low pressure, the factors affecting ability to repair an RFT include: vehicle speed, load, and maneuvering; the amount of inflation pressure loss; and ambient temperature. In any situation, the extent and location of a puncturing object or other road hazard are also critical factors. Run-Flat Certified Retailers will fully inspect your tire, inside and out, to determine if the tire can be repaired. Tire damage is not always visible from the outside and the tire must be removed from the wheel for a complete inspection. Note: Some vehicle manufacturers do not recommend using repaired tires. Consult your vehicle owner’s manual or contact the vehicle manufacturer before operating a vehicle that has a repaired tire.


If you have further questions concerning Repairing Run-flats please contact Technical Services at 1-800-847-3272.

Motorcycle, Kart, Truck, & AG Tires

I am looking for motorcycle, kart, commercial truck, ag or bus tires. Where do I go online?

This site is dedicated to consumer tires for car, trucks and SUVs.

For motorcycle and kart tires click here - http://www.motorcycle-karttires.com/index.aspx

For commercial truck and bus tires click here -http://www.bridgestonetrucktires.com/us_eng/home/index.asp

For agricultural tires click here - http://www.firestoneag.com/default-eng.aspx

Bridgestone Credit Card

How can I check the balance of my Bridgestone Credit Card?

Please visit https://www.cfna.com/wps/portal/bf to manage your Bridgestone Credit Card.

How do I apply for a Bridgestone Credit Card or financing?

Please visit https://www.cfna.com/wps/portal/bf for more information regarding Bridgestone and Firestone credit and financing programs.

Careers

Who do I contact about a career with Bridgestone?

You can learn more about career opportunities with Bridgestone Americas by visiting our career page at http://bridgestoneamericas.com/careers.asp

Where can I look to find open positions with Bridgestone Americas?

You can learn more about career opportunities with Bridgestone Americas by visiting our career page athttp://bridgestoneamericas.com/careers.asp

DriveGuard

What are Bridgestone DriveGuard tires?

DriveGuard is the first full line of run-flat tires available for coupes, sedans and wagons not originally equipped with run-flat tires and allows drivers to travel up to 50 miles at a maximum speed of 50 mph after a puncture even with low pressure or complete pressure loss.

What are the specs for DriveGuard?

Speed Rating: H, V, W
Sizes: 32 sizes
Rim Sizes: 15" to 19"

Which vehicles are not right for DriveGuard?

DriveGuard is not currently available for CUVs, SUVs, minivans, vans or any vehicle without a TPMS System.

Does DriveGuard have the same guidelines on minimum tread depth for required replacement as conventional?

Yes

Are there any Ecopia/Eco or low rolling resistance product characteristics to a DriveGuard tire?

DriveGuard is classified as an Eco product. The Eco-Products designation shows these tires have the following characteristics:
Environmentally conscious materials, such as low-aromatic oil and recycled materials.
Improved rolling resistance which helps increase fuel efficiency and reduce vehicles’ emissions.*
and one or more of:
Reduced tire weight which conserves resources. *
Longer lasting tread, which increases tire life and conserves resources. *
Lower-noise technology.
*As compared to the Potenza G019 Grid.

What are the advantages of DriveGuard tires?

DriveGuard tires allow you to drive up to 50 miles at a maximum speed of 50 mph after the loss of tire pressure due to a puncture.

How can I find out if DriveGuard comes in the size I need?

Input your vehicle information into the Tire Advisor at DriveGuard.com, BridgestoneTire.com or visit your local Bridgestone or Firestone Brand Retailer.

How do I find a dealer/service department to service them?

DriveGuard.com, 1-844-DRV-GUARD (1-844-378-4827), Bridgestonetire.com

How will I know if I get a puncture or start losing air in my tires?

The TPMS should alert you. See the next question for more details.

How will I know when my 50 miles (80 km) ends?

Take note of your odometer when your TPMS light comes on. We suggest that you set your tripometer to zero (if available) when the TPMS goes off in order to help you estimate your distance traveled.

Should I drive more than 50 miles (80 km) after a puncture?

No, because no tire, regardless of its design or quality is indestructible. DriveGuard tires can be ultimately rendered unusable due to a puncture or other road hazard as well as from improper pressure operation.

Does DriveGuard eliminate the need for a spare tire?

DriveGuard significantly reduces the likelihood that the driver will need a spare tire.

Can vehicles currently using other run-flat tires switch to DriveGuard?

Yes, if DriveGuard is available in the correct size, speed rating and load index.

Is a TPMS required for Run-Flat Tires?

Yes. A functioning tire pressure monitoring system (TPMS) must be used with your RFT tires. Because these tires ride so well, even without inflation pressure, a TPMS may be necessary to alert the driver that they have lost air pressure.

How does DriveGuard work?

Each DriveGuard tire is engineered with a reinforced sidewall and proprietary Cooling Fin Technology which allows it to hold its shape and support the weight of a vehicle, even with low pressure or complete pressure loss, for up to 50 miles at a maximum speed of 50 mph.

In what regions will you sell DriveGuard?

DriveGuard is available in the United States and Canada.

Does DriveGuard have the same guidelines for tire service life as a conventional passenger tire?

Yes

Does DriveGuard have the same rotation recommendations as conventional?

DriveGuard.com, 1-844-DRV-GUARD (1-844-378-4827), Bridgestonetire.com

How do I find a dealer/service department to service them?

DriveGuard.com, 1-844-DRV-GUARD (1-844-378-4827), Bridgestonetire.com

Is DriveGuard an all season tire?

Yes, it is an all season tire.

How does the performance of DriveGuard compare to conventional tires?

DriveGuard is engineered to provide low-pressure mobility while delivering ride comfort and wear life comparable to many of Bridgestone’s conventional tires.

Can I mix DriveGuard tires with conventional tires?

Do not mix DriveGuard tires with conventional tires unless in the case of an emergency or on a temporary basis.

Do all vehicles come equipped with a TPMS?

No. But, most new passenger vehicles sold in the United States manufactured since 2008 are equipped with a TPMS system. (Some vehicles made prior to 2008 may have TPMS systems, but this varies by automobile manufacture.)

What should I do when the TPMS light comes on?

Reduce speed as much as safely and reasonably possible; do not exceed 50 mph (80 km/h). The greater the speed, the less distance the tire can travel.

Avoid abrupt or aggressive acceleration, braking, or cornering maneuvers as much as safely and reasonably possible. Pot holes and other road hazards should be avoided. Careful driving limits potential damage to the tire, wheel, and vehicle.

Proceed to a safe and convenient location for tire service as soon as possible. Take note of your odometer; your operation distance is limited. Do not exceed 50 miles in run-flat or low pressure operation.

If an unusual vibration or vehicle handling difficulty arises, stop driving as soon as safely and reasonably possible. The tire may be about to suddenly fail. Release the accelerator and gradually reduce speed. The tire must be replaced before proceeding.

If towing a trailer, stop driving as soon as safely and reasonably possible. In this condition, it is potentially dangerous to operate a vehicle/trailer combination. If possible, disconnect the trailer and proceed as noted above. Do not continue to tow any trailer until proper tire service or replacement has been performed.

Do not touch a tire recently run-low or run-flat (it may be very hot). Allow the tire to cool before handling.

Are there any conditions in which DriveGuard tires might not travel 50 miles (80 km) after a puncture?

Factors affecting run-flat or low tire pressure operating distance include vehicle speed, load, and maneuvering; the amount of inflation pressure loss; the extent of any tire damage; and ambient temperature. To maximize the distance capability in a run-fl at or low pressure condition:
Reduce vehicle speed as much as safely and reasonably possible. Do not exceed 50 mph (80 km/h) Avoid abrupt or aggressive acceleration, braking, or cornering maneuvers a much as safely and reasonably possible; avoid pot holes and other road hazards.
Higher vehicle loads (such as with more passengers or cargo) and higher ambient temperatures decrease the distance capability of a DriveGuard tire in run-fl at or low pressure operation.

Can DriveGuard tires be repaired after a puncture or pressure loss?

DriveGuard tires that have been operated with less than 15 psi (100 kPa) inflation pressure should not be repaired. Other repair restrictions apply. See Tire Maintenance, Safety and Warranty Manual for full details. Check tire pressure with a gauge every month and before long trips or when carrying extra load. Determine the cause and extent of an inflation pressure loss as soon as possible, especially after an alert from the tire pressure monitoring system (TPMS).

Do other companies have technologies similar to DriveGuard?

Yes, other companies offer run-flat technology but DriveGuard is the first full line of tires available for use on popular passenger sedans, coupes and wagons that didn’t originally come with run-flat tires.

What is a TPMS?

The purpose of the tire pressure monitoring system (TPMS) in your vehicle is to warn the driver that one or more tires is/are significantly under-inflated and creating an unsafe driving condition. The TPMS low tire pressure indicator is a yellow symbol that illuminates on the dashboard instrument panel in the shape of a tire cross-section (that resembles a horseshoe) with an exclamation point.

How far can I drive on DriveGuard tires after the TPMS alert?

Up to 50 miles at maximum speeds of 50 mph